Frequently Asked Questions
1. NextPM — General & Product
Q: What does NextPM measure — and how is it different from a basic PM sensor?
NextPM measures PM1, PM2.5, and PM10 simultaneously in both mass concentration (µg/m³) and particle count (number/litre). It uses dual-angle optical detection across 5 granulometric bins (0.3–0.5 µm, 0.5–1 µm, 1–2.5 µm, 2.5–5 µm, 5–10 µm). Unlike low-cost sensors that estimate PM10 from PM2.5 using a fixed ratio, NextPM actually measures the coarser fractions independently. A built-in heater at the inlet actively regulates humidity — the same principle used in reference instruments — which prevents the growth-factor effect that causes most consumer sensors to overread in humid conditions.
💡 NextPM also measures temperature and humidity internally, which is useful for monitoring the sensor’s operating environment and validating measurement conditions.
Q: What is the difference between NextPM Standard, NextPM Verified, and NextPM Adjusted?
All three versions share the same hardware and optical chain. The difference is in the level of metrological preparation before shipment:
• Standard: Factory-calibrated under reference conditions (Arizona test dust). Ready for integration, good general accuracy.
• Verified: Individual units selected and verified against a reference instrument. Deviation < 20% on PM2.5. Includes a numbered certificate of accuracy per serial number. Required for institutional deployments, public tenders, or applications needing formal traceability.
• Adjusted: Each unit individually calibrated at 3 PM concentration levels. Deviation < 10% on PM2.5. Includes an individual calibration certificate. Recommended for R&D, multi-sensor comparisons, or environments where particle composition differs significantly from Arizona dust (coastal, industrial, underground).
💡 Certificates are shared by TERA via a dedicated drive per customer after delivery.
Q: What is the difference between NextPM and NextPM Advanced?
NextPM uses an internal fan for air sampling and is optimised for concentrations up to ~1,000 µg/m³. NextPM Advanced uses an external pump instead of a fan, which provides two advantages: it supports concentrations up to 10,000 µg/m³, and it handles pressure constraints that would prevent an internal fan from working correctly — for example, pressurised ducts or sealed enclosures. The internal measurement chain is identical in both versions. NextPM Advanced is recognisable by its visible inlet tube on the top of the unit.
💡 For environments where PM10 regularly exceeds 500 µg/m³ (mining, heavy industry, certain manufacturing lines), NextPM Advanced prevents saturation and preserves automation logic integrity.
Q: Does NextPM detect vaping or e-cigarette smoke?
Yes. Thanks to dual-angle photodetection and the 5-bin granulometric signature, NextPM can distinguish vaping aerosol from other particle sources based on particle size distribution. TERA provides the detection algorithms — no additional R&D is required from the integrator. This capability is used in school restrooms, public buildings, and workplace air quality systems where discreet, embedded detection is preferred over dedicated vaping sensors.
Q: Can I obtain a PM4 fraction from NextPM?
There is no native PM4 output, but it can be calculated. Retrieve the raw particle count for the 2.5–5 µm bin via Modbus (1-minute average registers), then apply TERA’s official mass conversion coefficient (0.0113097) and add the result to the PM2.5 µg/m³ value. This calculation can be performed directly in the integrator’s MCU. If raw bin counts have been logged historically, PM4/PM5 can be recalculated retroactively without redeployment.
Q: What is the expected lifespan of NextPM?
The mean time to failure (MTTF) is approximately 15,000 hours of continuous operation (roughly 2 years), primarily limited by the laser diode. Very high dust concentrations accelerate drift. Sequential use (sleep mode between measurement cycles) significantly extends lifespan. The anti-clogging inlet design is a key differentiator — NextPM is the only PM sensor with a patented inlet geometry specifically designed to limit fouling over time.
💡 Monitor the clogging PM10 register (cumulative particle load since commissioning) to anticipate end of life and schedule proactive replacements.
2. NextPM — Technical Integration
Q: Can I connect NextPM to an Arduino, ESP32, or Raspberry Pi?
Yes. NextPM is an OEM module designed for integration into third-party systems. It communicates via UART (3.3V TTL logic, 5V-tolerant Rx pin) at 9,600 baud with Even parity, or via RS485 Modbus with an external transceiver. An open-source Arduino library is available at github.com/tera-sensor/nextpm-arduino-library. For wireless connectivity (WiFi, 4G), TERA does not supply a dedicated module — the integrator adds this layer.
Q: What power supply does NextPM require?
NextPM requires +5 VDC. The practical minimum is 4.8V — below this, measurement artifacts may appear, especially in outdoor deployments. Do not power NextPM from a depleted LiPo battery (4.2V) in critical applications. Note that despite the 5V supply, all communication signals are 3.3V TTL logic.
Q: What connector does NextPM use, and how do I wire it?
NextPM uses a Molex PicoBlade 6-pin connector (Molex ref. 15134-0600, available from Mouser, DigiKey, RS Components). For direct UART integration, use a cable with PicoBlade on one side and flying leads on the other. Pin mapping: Pin 1 = GND, Pin 2 = +5V, Pin 3 = TX (sensor output → MCU RX), Pin 4 = RX (sensor input → MCU TX), Pin 5 = CS. Note that TX/RX are crossed — sensor TX connects to host RX.
💡 If the fan does not start on power-up, the most common cause is incorrect Molex connector orientation, not a software issue.
Q: How should I orient NextPM physically in my enclosure?
The inertial inlet filter requires correct orientation with respect to gravity to function as designed. Particles heavier than 10 µm must be able to impact the filter wall naturally. Incorrect orientation can compromise PM10 filtering. Refer to the integration guide in the TERA GitBook (tera-sensor.gitbook.io/tera-sensor/sensors/nextpm) for the recommended mounting diagram. Always ensure that inlet and outlet are at equal pressure — pressure imbalance prevents the internal fan from maintaining correct airflow.
Q: What inlet tubing material and length should I use?
Use antistatic tubing to prevent electrostatic particle deposition before the measurement zone. Straight runs are preferred — a 1-metre straight tube causes approximately 20–30% losses on PM10 (less on PM2.5, negligible on PM1). If a 90° bend is unavoidable, keep it short and smooth. Test with and without the bend on two units in parallel to quantify real losses. For the protective inlet grille, use ~1mm mesh in stainless steel for outdoor deployments.
Q: Which RS485 converter do you recommend for Modbus integration?
TERA commonly uses the DSD Tech SH-U12 (MAX13487 chip), available on Amazon. It is simple to use and compatible with NextPM in half-duplex mode. Note that the PCB is not conformal coated — avoid using it in high-humidity or outdoor environments without additional protection. For production deployments, the recommended approach is to integrate the RS485 transceiver directly on the integrator’s PCB rather than using an external module.
Q: How do I put NextPM into sleep mode to reduce power consumption?
On firmware 0x1042 and earlier, sleep mode is triggered via the simplified (non-Modbus) protocol using a toggle command. The same command alternates between sleep and wake states. After waking, wait 15 seconds before reading measurements (fan restart and optical path stabilisation). Modbus-native sleep control will be available from firmware 0x1048 onwards. Always read the status register before sending a sleep command to confirm the current state and avoid inadvertently waking a sleeping sensor.
💡 Sleep mode is the most effective way to extend NextPM lifespan in deployments where continuous measurement is not required — for example, 5-minute measurement windows every hour
Q: What multiplier should I apply to Modbus register values?
Apply a multiplier of 10⁻³ to convert raw register values to µg/m³ (for mass fractions) or counts/litre (for particle count bins). This coefficient is identical across all PM registers. If PM1 appears higher than PM2.5 in your readings, this is almost always a register addressing or byte-order (MSB/LSB) error in the integration, not a sensor hardware fault. Verify with the TERA Windows GUI software connected via FTDI cable to isolate the issue.
3. NextPM — Performance & Scientific Validation
Q: How accurate is NextPM compared to reference instruments?
In independent evaluations by the South Coast AQMD Air Quality Sensor Performance Evaluation Center (AQ-SPEC), NextPM achieved R² > 0.99 correlation with reference-grade instruments for PM2.5 and PM10, with 100% data recovery over the evaluation period. In a 2025 MDPI benchmark study comparing NextPM and OPC-N3 under identical conditions, NextPM showed 80% noise reduction in clean-air tests and far greater rejection of liquid aerosols (humidity-induced false readings). Full reports are available at tera-sensor.gitbook.io/tera-sensor/sensors/nextpm/scientific-papers.
Q: Does humidity affect NextPM measurements?
Less than most OEM sensors at this price point, thanks to the built-in inlet heater. The heater activates automatically when relative humidity exceeds 65%, shifting from 0% to 100% duty cycle progressively. At RH > 90%, some overestimation may still appear on PM2.5, though the effect is significantly smaller than on sensors without humidity compensation. PM10 is less affected. For critical applications in consistently high-humidity environments, applying a correction slope via the dedicated Modbus calibration registers is recommended.
Q: Why might NextPM's absolute concentration readings differ from a reference instrument at my specific site?
NextPM uses generic mass conversion factors calibrated on Arizona test dust. Real-world particle composition varies by environment: urban, coastal, desert, industrial, and underground environments all have different particle densities and refractive indices, which affect the optical-to-mass conversion. This is not a sensor defect — it applies to all optical PM sensors, including expensive reference instruments. The solution is to co-locate NextPM with a reference instrument for a calibration period and apply a slope correction via the Modbus coefficient registers.
Q: What happens at high particle concentrations — does the sensor saturate?
At concentrations approaching the upper measurement limit, coincidence effects occur: multiple particles cross the laser beam simultaneously and are counted as a single event, causing underestimation. For the standard NextPM, this effect becomes significant above ~1,000 µg/m³. For consistently high-concentration environments (mining, foundries, certain battery manufacturing processes), NextPM Advanced with its extended 10,000 µg/m³ range is the appropriate choice.
Q: What certifications does NextPM hold?
NextPM carries CE and RoHS certifications. TERA has also conducted third-party testing against CEN/TS 17660-2, achieving Class 1 for PM2.5 and Class 2 for PM10 (results are non-public but available upon request under NDA). SafyrOPC is certified to ISO 21501-4. TERA has not pursued MCERTS certification as the standard is evolving towards CEN/TS 17660-2, and certification in this category applies to the final integrated product rather than the sensor component alone.
4. Sensor SafyrOPC — OEM Optical Particle Counter
Q: What is the difference between Sensor SafyrOPC and SafyrOPC?
They share the same optical measurement core (ISO 21501-4 certified OPC) but are fundamentally different products designed for different buyers: • Sensor SafyrOPC is an OEM module — a bare PCB for integration into third-party monitoring systems. It connects via wired RS485 Modbus and requires integration effort (wiring, enclosure, firmware). It is intended for system integrators, cleanroom monitoring platform vendors, and OEM equipment manufacturers. • SafyrOPC is a complete wireless instrument — a standalone, battery-powered particle counter with a ruggedised housing and LoRa connectivity. It works with the SafyrOPC Receiver hub and is designed for end-users and cleanroom operators who need a plug-and-play solution. The complete SafyrOPC system (sensor + receiver) is sold at 1,849€.
Quick comparison table:
|
|
Sensor SafyrOPC |
SafyrOPC (instrument) |
|
Product type |
OEM sensor module |
Complete wireless instrument |
|
For whom |
System integrators, OEM manufacturers |
End-users, cleanroom operators |
|
Connectivity |
Wired: RS485 Modbus (6-pin connector) |
Wireless: LoRa + SafyrOPC Receiver |
|
Power supply |
5 VDC via connector |
Internal battery |
|
Housing |
No housing — bare PCB module |
Ruggedised IP-rated housing |
|
Measurement channels |
5 bins: 0.3–0.5 / 0.5–1 / 1–2.5 / 2.5–5 / 5–10 µm (pcs/m³) |
2 channels: 0.5–2.5 µm (pcs/m³ and pcs/ft³) |
|
Flow rate |
2.83 L/min |
2.83 L/min (0.1 cfm) |
|
Calibration |
ISO 21501-4 — individual certificate (1 year validity) |
ISO 21501-4 — individual certificate (1 year validity) |
|
Lifetime (MTTF) |
10,000 hours |
10,000 hours |
|
Integration effort |
Requires wiring, firmware, enclosure |
Plug-and-play, app-configured |
Q: What does Sensor SafyrOPC measure, and in what format?
Sensor SafyrOPC is a true Optical Particle Counter (OPC) measuring particle count in 5 channels: > 0.3 µm, > 0.5 µm, > 1.0 µm, > 2.5 µm, > 5.0 µm — all expressed in particles per cubic metre (pcs/m³). It also measures temperature and humidity. Flow rate is 2.83 L/min. Three averaging periods are available: 10 seconds, 1 minute, and 15 minutes. Unlike NextPM which expresses outputs in mass concentration (µg/m³), Sensor SafyrOPC outputs particle count — the standard unit for cleanroom classification.
Q: Is Sensor SafyrOPC ISO 21501-4 certified?
Yes. Sensor SafyrOPC is calibrated against ISO 21501-4 standards using monodisperse latex spheres (NIST-traceable). Each unit includes an individual factory calibration certificate valid for 1 year. The calibration bench used for ISO 21501-4 compliance is the standard for optical particle counters used in cleanroom classification and monitoring.
💡 Annual renewal is done by sensor replacement, not recalibration. TERA supplies a new factory-calibrated unit with a fresh ISO 21501-4 certificate — faster than a recalibration, no equipment downtime, no return logistics, and you always get the latest sensor version. Contact your TERA distributor to set up an annual replacement schedule.
Q: What cleanroom environments is Sensor SafyrOPC designed for?
Sensor SafyrOPC is designed for continuous real-time monitoring in ISO 5–8 cleanrooms and GMP Grade B, C, and D environments (pharmaceutical, biotechnology, medtech, hospital, microelectronics, aerospace). For GMP Grade A — the highest cleanliness class requiring transient event capture as specified in GMP Annex 1 — a certified reference counter with a higher flow rate is the appropriate tool. SafyrOPC is not excluded from Grade A environments for supplemental monitoring, but it cannot serve as the primary Annex 1 compliance instrument.
Q: How does Sensor SafyrOPC connect to a cleanroom monitoring system?
Sensor SafyrOPC communicates via RS485 Modbus RTU through a 6-pin connector. Pin 1 = GND, Pin 2 = DE/RE (direction enable for RS485 transceiver), Pin 3 = Rx (input), Pin 4 = Tx (output), Pin 5 = +5V, Pin 6 = GND. Power supply is +5 VDC, < 70 mA average. It can be integrated into any Modbus-compatible cleanroom monitoring platform, SCADA, or EMS. Multiple Sensor SafyrOPC units can be networked on a single RS485 bus.
Q: What is the concentration limit of Sensor SafyrOPC?
Sensor SafyrOPC measures up to 3.3 × 10⁹ particles/m³ (channel 1, > 0.3 µm). Above this threshold, coincidence effects lead to loss of linearity — multiple particles crossing the laser simultaneously are undercounted. In practice, this limit is well above the particle concentrations typically found in ISO 5–8 cleanrooms. The high-efficiency discharge filtration (patented) prevents contamination of the optical chamber from the exhaust.
Q: What is the lifetime of Sensor SafyrOPC?
MTTF is 10,000 hours. In a cleanroom environment with continuous operation, this corresponds to approximately 14 months. In deployments using normal measurement mode (one measurement every 15 minutes), lifespan is significantly extended. TERA recommends annual calibration coincide with a lifespan check. The sensor unit within the SafyrOPC instrument system is designed to be replaced annually.
Q: Can Sensor SafyrOPC be used in semiconductor manufacturing environments?
Yes. Semiconductor fabrication facilities require particle monitoring at ISO 5 and below (equivalent to Class 100 or better). Sensor SafyrOPC’s 0.3 µm detection threshold makes it appropriate for environments where sub-micron particle contamination is critical — for example, wafer handling, lithography areas, and thin film deposition zones. The Modbus RS485 output integrates with fab-level monitoring systems and equipment interfaces.
Q: Does Sensor SafyrOPC detect particles smaller than 0.3 µm?
No. The smallest detectable particle diameter is 0.3 µm. Particles below this threshold (nanoparticles, ultrafine particles < 0.1 µm) are not detected by Sensor SafyrOPC or any standard OPC. For environments requiring sub-0.3 µm monitoring (advanced semiconductor nodes, specific pharmaceutical applications), dedicated condensation particle counters (CPCs) or differential mobility analysers (DMAs) are the appropriate instruments.
5. SafyrOPC — Complete Wireless Instrument
Q: What is included in the SafyrOPC system?
The SafyrOPC system includes: one SafyrOPC housing (ruggedised, IP-rated), one calibrated Sensor SafyrOPC with individual ISO 21501-4 certificate, one LoRa receiver (SafyrOPC Receiver), and a standard battery. The sensor unit must be renewed annually (calibration + exchange). The receiver handles communication with up to multiple SafyrOPC units and connects to the user’s monitoring system via Modbus RTU.
Q: Does continuous monitoring with SafyrOPC replace periodic compliance audits?
No — and this is a critical regulatory distinction. Periodic audits with reference instruments are mandatory for ISO 14644 classification and GMP Annex 1 compliance certification. SafyrOPC continuous monitoring serves a different and complementary purpose: it detects contamination events between those scheduled audits. Regulatory audits cover only a fraction of actual production time. The majority of contamination events occur between audits and go undetected until the next certification visit — potentially after product has already been manufactured and released. Continuous monitoring provides the operational visibility that periodic certification cannot.
💡 The contamination timing argument is the central case for SafyrOPC in GMP environments: audits certify the room at a moment in time, but they do not protect the process during the weeks or months between audits.
Q: How does SafyrOPC communicate wirelessly?
SafyrOPC supports two wireless modes:
LoRa (Long Range): communicates with the SafyrOPC Receiver hub via a proprietary TERA protocol. LoRa is designed for large facilities — it penetrates walls and floors where Bluetooth or WiFi would fail. The Receiver provides a Modbus RTU output (M12 connector) for integration with BMS, SCADA, or centralised monitoring platforms. Multiple SafyrOPC sensors can be networked through a single Receiver.
Bluetooth Low Energy (BLE): enables direct connection to a smartphone or tablet for local real-time readout, and to a remote display for on-site visualisation of particle counts. Useful for spot checks, commissioning, or areas where a fixed monitoring infrastructure is not yet deployed.
6. PMDuct — In-Duct HVAC Monitoring
Q: Why use an in-duct sensor like PMDuct instead of a room monitor?
In-duct monitoring captures particle data at the source — directly in the air handling unit — before air is distributed across rooms. This enables earlier detection of filter degradation, contamination events, and process upsets. A room monitor only captures what has already been distributed. For buildings where air quality is a compliance, liability, or process requirement (hospitals, pharmaceutical facilities, battery factories, data centres), in-duct monitoring provides the upstream visibility that room sensors cannot.
Q: How does PMDuct handle pressure differences in HVAC ducts — which other sensors cannot?
Most competing in-duct sensors use a passive fan that is essentially driven by duct airflow. At high duct velocities, the fan overspeeds; at low velocities, it underspeeds — in both cases, particle collection efficiency degrades and PM10 data is unreliable. PMDuct uses an active internal pump that maintains a stable internal flow rate (1.2 L/min) regardless of duct air speed. This makes PM10 measurements representative across the full 1–5 m/s operating range tested in laboratory conditions on an AHU.
💡 Beyond 5 m/s duct velocity, contact TERA for a specific evaluation.
Q: What particle fractions does PMDuct measure, and what is its concentration range?
PMDuct measures PM1, PM2.5, and PM10 from 0 to 10,000 µg/m³. As with NextPM Advanced at its core, PM10 is derived from actual particle count data across 5 bins (0.3–10 µm) — not estimated from PM2.5 as most competing sensors do. This matters significantly in environments where coarse particle distribution is irregular, such as post-filter failure events in HVAC systems.
Q: Can PMDuct connect to a PLC or BMS/SCADA system?
Yes. PMDuct communicates natively via Modbus RTU over an M12 connector — the industrial standard for PLC integration. Unlike sensors offering only analogue outputs (4–20mA or 0–10V), PMDuct’s digital Modbus bus provides the full granulometric dataset (PM1, PM2.5, PM10, particle counts by bin) directly to the automation system without signal conditioning. Compatibility with the majority of industrial PLCs (Siemens, Schneider, Allen-Bradley, etc.) and SCADA platforms is straightforward via standard Modbus drivers.
Q: Where is PMDuct installed in an HVAC system?
PMDuct is installed by inserting the probe through the duct wall at any accessible point in the air handling unit — typically downstream of filters to monitor filtration performance, or in the supply/return air stream. The M12 connector allows clean cabling through the duct wall. No cutting of the duct is required beyond a standard port hole. Measurement frequency in normal mode is one measurement every 15 minutes; forced continuous mode is available where process monitoring requires it.
7. Gigafactory & Industrial Manufacturing
Q: Why is particle monitoring critical in battery cell and gigafactory manufacturing?
In lithium-ion cell manufacturing, particulate contamination — particularly metallic particles in the 0.3–10 µm range — causes micro-short circuits, self-discharge, and thermal runaway risk in finished cells. Even sub-ppm contamination levels during electrode coating, calendering, or cell assembly can reduce yield by several percentage points. At gigafactory scale (millions of cells per day), a 1% yield improvement translates directly to tens of millions of euros in recovered revenue annually. NextPM and SafyrOPC provide the continuous, granulometric data needed to detect contamination events in real time and correlate them with process parameters.
Q: How does NextPM fit into an Industry 4.0 or distributed sensing architecture?
NextPM is an OEM sensor module designed for integration into larger IoT systems. Its Modbus RS485 protocol is compatible with standard industrial communication architectures. Multiple NextPM units can be networked on a single RS485 bus across large production floors, with data aggregated centrally. The 5-bin granulometric data per sensor enables distributed particle size mapping — a capability beyond simple PM2.5/PM10 monitoring — allowing process engineers to identify contamination sources by particle signature rather than just concentration.
Q: At what particle sizes should gigafactory process engineers focus monitoring efforts?
For lithium-ion manufacturing, the most critical particles are typically in the 1–10 µm range (electrode coating defects, metal debris from calendering rolls) and the 0.3–1 µm range (aerosol contamination in dry rooms and electrolyte filling). NextPM’s 5 bins cover this full range. For separator integrity, particles above 5 µm are of particular concern. TERA can advise on sensor placement and bin-level alerting thresholds based on your specific process chemistry and cell format.
8. Firmware & Software
Q: How do I check which firmware version is installed on my NextPM?
Read register 1 via Modbus. The response is a hexadecimal version number (e.g., 0x1042, 0x1046, 0x1047). The current stable reference version is 0x1042. Firmware 0x1046 added TSP registers and the 5 bin count registers. Firmware 0x1047 includes minor corrections. Firmware 0x1048 (in progress) will add native Modbus sleep control and configurable communication parameters via Modbus.
Q: Can I update the firmware myself?
No. NextPM does not have a user-accessible bootloader (memory constraint). Firmware updates must be performed by TERA. Return the sensor or contact TERA support to arrange an update. TERA will advise whether an update is warranted based on your application and current firmware version.
Q: Is there a software tool to test NextPM directly without writing integration code?
Yes. TERA provides a free Windows GUI application that reads all registers in real time via a USB FTDI cable. The software and FTDI driver download links are available at tera-sensor.gitbook.io/tera-sensor/sensors/nextpm/software. If the download link is temporarily unavailable, contact TERA to receive the file directly. If the software displays ‘access denied’, verify the correct COM port is selected in Windows Device Manager.
9. Commercial & General
Q: Where is TERA Sensor manufactured?
TERA Sensor is a French company based in Rousset (13790), in the Provence-Alpes-Côte d’Azur region, near Aix-en-Provence. All sensors are designed and manufactured in France. Groupe TERA, the parent company, brings over 20 years of experience in air quality measurement instrumentation. TERA Sensor holds 3 patents on its core technologies.
Q: Who are TERA Sensor's distributors?
TERA Sensor works with a network of regional distributors: ION Sense (United Kingdom), Tecnosens (Italy), Svan (India), and Xuzhou ZhiDing (China). NextPM is also available globally through DigiKey (ref: 004-BU-OEM-Next-PM) and RS Components (ref: 1953770) for direct order by integrators and developers.
Q: What is the minimum order quantity for NextPM OEM?
There is no strict minimum order quantity for evaluation purposes. Volume pricing tiers start at 1–99 units, 100–499, 500–999, and 1,000+ units. For R&D or pilot integrations, single units are available. For OEM integration projects at volume, contact TERA to discuss pricing, delivery, and technical support arrangements tailored to your project timeline.
Q: What is the lead time for NextPM orders?
Standard NextPM units are generally available from stock or with short lead times. NextPM Verified and Adjusted require additional preparation time due to the individual calibration process. For volume OEM orders, lead times are project-dependent. Contact TERA at sales@groupe-tera.com for current availability and a formal quote.
Q: Does TERA offer calibration services after deployment?
Yes. TERA offers calibration services at the time of manufacture (Standard, Verified, Adjusted tiers) and can perform recalibration on returned units. For units deployed in environments that differ significantly from Arizona test dust conditions (coastal, industrial, underground), TERA can advise on field correction procedures using the built-in slope/offset Modbus registers, which can be adjusted by the integrator after co-location with a reference instrument.
Q: How do I contact TERA Sensor for a sample, quote, or technical question?
Email: sales@groupe-tera.com | Phone: +33 6 43 11 36 52 | Web: tera-sensor.com | Technical documentation: tera-sensor.gitbook.io/tera-sensor. For integration-specific questions, TERA’s technical team can arrange a 15-minute video call to review your project requirements and confirm which product configuration is appropriate.
The information contained in this document is provided for general guidance purposes only. TERA Sensor makes every effort to ensure accuracy but cannot guarantee that all technical specifications, firmware details, or product descriptions are current at the time of reading. Products and firmware evolve continuously. Always refer to the official technical documentation at tera-sensor.gitbook.io/tera-sensor or contact sales@groupe-tera.com to confirm specifications before making integration or procurement decisions.